This Privacy Policy explains how winbok collects, uses, stores, and protects the personal data of players and visitors. By using the winbok platform, you consent to the data practices described herein.
Last Updated: 11 June 2026All personal data transmitted between your device and the winbok platform is protected by 256-bit SSL encryption — the same standard used by Malaysian banks. Your information is never sent in plain text.
winbok does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data sharing with third parties is limited strictly to service providers necessary for platform operation and regulatory compliance.
winbok members have the right to access, correct, and request deletion of their personal data, subject to regulatory retention obligations. Contact winbok support at any time to exercise these rights.
winbok ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who register an account, visit our website at winbok.net, or otherwise interact with our platform and services ("the Platform"). This Privacy Policy sets out in detail what personal data we collect, the purposes for which it is used, how it is stored and protected, with whom it may be shared, and the rights available to you with respect to your data.
winbok operates the Platform for the benefit of Malaysian players and international users, under international gaming authority licensing. As part of our licensing obligations, we are required to maintain robust data handling practices and to process certain categories of personal data for regulatory compliance purposes, including Know Your Customer (KYC) identity verification and anti-money laundering (AML) screening.
Please read this Privacy Policy carefully. By accessing or using any part of the winbok Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your Account.
winbok, operating through its licensed operator entity, acts as the Data Controller with respect to personal data collected through the Platform. As Data Controller, winbok determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
Any enquiries regarding this Privacy Policy or the exercise of your data rights should be directed to the winbok Data Protection contact at [email protected].
When you create a winbok Account, we collect the information you provide during the registration process, including: full legal name; date of birth; email address; username; password (stored in hashed, non-recoverable form); country and state of residence; and contact number if provided.
Prior to processing any withdrawal, winbok is required to verify your identity under its international gaming licence. For this purpose, we collect copies of government-issued identification documents (such as Malaysian MyKad or passport), proof of address documentation (such as utility bills or bank statements issued within the last three months), and, where required, evidence of payment method ownership.
We collect records of all financial transactions conducted through your winbok Account, including deposit amounts and methods, withdrawal requests and settlements, bonus credits and wagering activity, and payment instrument details (partially masked for security — we do not store full card numbers). Payment transactions are processed through PCI-DSS compliant third-party payment processors.
We maintain records of all gaming activity on the Platform, including games played, bets placed (amounts, selections, outcomes), session durations, and login and logout timestamps. This data is used for account management, regulatory reporting, responsible gaming monitoring, and dispute resolution.
When you access the winbok Platform, we automatically collect certain technical information, including: IP address; device type and operating system; browser type and version; referring URL; pages visited and time spent on each; and session identifiers. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.
We retain records of communications between you and winbok, including live chat transcripts, email correspondence, and support ticket contents. These records are maintained for quality assurance, training, and dispute resolution purposes.
You may provide additional information voluntarily — for example, when completing responsible gaming self-assessments, feedback surveys, or when participating in winbok promotions that require optional personal information.
winbok processes your personal data for the following purposes:
winbok processes personal data on the following legal bases:
winbok does not sell, rent, or exchange your personal data with third-party advertisers or unaffiliated businesses. We share personal data with third parties only in the following circumstances:
All third parties with whom winbok shares personal data are contractually required to maintain appropriate data security standards and to use the data only for the specified purpose.
winbok operates under international gaming authority licensing, and some of our service providers and infrastructure components are located outside Malaysia. Where personal data is transferred outside Malaysia to countries that may not maintain equivalent data protection standards, winbok implements appropriate safeguards — including contractual data protection clauses — to ensure that your data remains protected to a standard consistent with this Policy.
winbok retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required under our gaming licence:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised. Anonymised, aggregated data may be retained indefinitely for analytical purposes.
The winbok Platform uses cookies and similar technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit the Platform. winbok uses the following categories of cookies:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect Platform functionality. winbok does not use third-party advertising or tracking cookies.
winbok implements technical and organisational security measures appropriate to the risk level of the personal data we process. These include:
Notwithstanding these measures, no data transmission over the internet or electronic storage is completely secure. winbok cannot guarantee absolute security but is committed to promptly investigating and addressing any identified security incidents.
As a winbok member, you have the following rights with respect to your personal data, subject to applicable law and regulatory obligations:
To exercise any of these rights, contact winbok support at [email protected]. We will respond within thirty (30) days. We may need to verify your identity before processing your request.
The winbok Platform is strictly intended for adults aged 21 and above. 21+ winbok does not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant Account and delete the associated personal data, subject to any regulatory retention requirements. If you believe a minor has registered an Account on the Platform, please notify us immediately at [email protected].
With your consent, winbok may send you promotional communications about bonuses, new game releases, platform updates, and special offers via email. You may opt in to marketing communications during registration or at any time through your Account settings.
You may opt out of marketing communications at any time by: clicking the "unsubscribe" link in any marketing email; updating your communication preferences in your Account settings; or contacting winbok support to request removal from marketing lists.
Opting out of marketing communications does not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as part of the Account service and cannot be disabled while your Account remains active.
winbok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or operational procedures. Material changes will be communicated to registered Members via email notification or a prominent notice on the Platform at least fourteen (14) days before taking effect, where practicable. Continued use of the winbok Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
The date of the most recent revision is always displayed at the top of this page. We recommend reviewing this Policy periodically to stay informed about how we protect your information.
For any questions, concerns, or requests relating to this Privacy Policy or winbok's data practices, please contact our Data Protection team:
winbok aims to resolve all privacy enquiries within thirty (30) calendar days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority or gaming regulator in the jurisdiction applicable to your circumstances.
winbok's commitment to data privacy runs parallel to our responsible gaming commitments. Your personal data — including gaming history and financial behaviour — is monitored where necessary to detect potential problem gambling patterns, as required under our international gaming licence. This processing is carried out to protect players, not to profile them commercially. For more information on how we support responsible gaming, visit our Responsible Gaming page.
Play with confidence knowing your personal data is handled with care, encrypted end-to-end, and never sold. Thousands of Malaysian players trust winbok — and your privacy is part of that trust.
21+ Adults only. Gambling involves risk. Please play responsibly.